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We pleased to announce from Monday 22nd June we will be reopening our dealership. Our showroom has been adapted to ensure social distancing whilst test drives, service appointments and handovers have been revised to ensure you remain safe at all times. Learn more below in our FAQ section, and book your appointment or reserve a vehicle online via web chat or enquiry form for next week.

What to expect from us in the new normal

  • Video appointments – We can offer you video calls and walk arounds of your vehicle of choice
  • Social distancing – At all times throughout the dealership we are following the 2 metre guideline
  • Safe service bookings – Click here to see how we are delivering a safe and efficient service booking
  • Rigorous cleaning practices – Our new and used vehicles as well as all areas of the showroom are sanitised and cleaned on a regular basis
  • PPE and protection – Staff have PPE and work areas are now protected by screens
  • No customer waiting areas – We regret we currently cannot offer a waiting area or refreshments due to the current guidelines

FAQs

Is Volvo Cars Cardiff’s showroom open?

We are happy to announce we will be reopen from Monday 22nd June.

Can I still talk to the sales team online or by phone if I don’t want to come in?

Yes of course, we can offer appointments on the phone as well as video calls to show you around vehicles if needs be.

Is Volvo Cars Cardiff’s service department open?

Service facilities are available for new and returning customers, but to keep everyone safe, we are operating with a smaller team, reduced opening hours 8am-6pm Monday to Friday and pre-booked appointments only. We are also not providing courtesy vehicles or any customer waiting area at this time. Please do not make an unnecessary journey to see us if you haven’t had an appointment confirmed. To book or enquire, please email kalisha.greenaway@volvocarscardiff.co.uk and service3@volvocarscrdiff.co.uk or talk to us on live chat.

Is the Motability scheme re open?  

The scheme is now open for renewal customers, but open from 1st July for new to scheme customers. Motability have put together an extensive list of FAQs on their website which we hope will answer all questions regarding your situation. You can find them here: https://news.motability.co.uk/scheme-news/updates-from-the-motability-scheme-regarding-covid-19-coronavirus/

Am I able to buy a car online?

Yes, the whole process of buying a car can be completed online (except activation/contract signing). Please visit this link https://www.volvocars.com/uk/buy/shop/order-online to begin your purchase. You can reserve a new car via this link and can also reserve a used car if needs be by contacting us online or via phone.

How would I sign contracts for a new/used car without coming into the showroom?

We don’t have the facility to sign finance contracts off premises so will need to signed in the showroom prior to you collecting your car. We have a safe designated area where paperwork and documents can be signed contact free.

When will test drives be available again?

If you are interested in a specific vehicle, please ask a member of the sales team about unaccompanied test drives.

Will a new/used car be delivered to my home address if purchased online?

We would not able to deliver the car to you directly. Your new vehicle will need to be collected from our showroom.

Are your phone lines still open; what is the best way to get in contact with you?

Phone lines are open again but due to demand and capacity, we apologise in advance if there is any delay. You can also contact us on live chat, social media, or fill out a relevant enquiry form on the website where one of our team will get back to you as soon as possible.

I make monthly payments on my car, where can I get support?

If you have finance concerns, it is best contact the Finance company that the query relates to, such as Santander whose online link https://www.santanderconsumer.co.uk/manage-your-account/ allows customers to view their account and answer any questions about finance agreement such as payment break, handing a car back and being unable to pay.

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