Volvo Cars Cardiff Business Update

Personal safety is core to Volvo’s purpose – providing the freedom to move in a personal, sustainable, and safe way. In line with Government guidelines, we will be closing our showroom with immediate effect until further notice.  We remain online across our website and via social media and endeavour to answer any queries as soon as possible, but we have put together a list of FAQs below which we hope will help.

Is Volvo Cars Cardiff’s showroom closed?

Yes, we are currently closed until further notice.

Is Volvo Cars Cardiff’s service department closed?

Service facilities are now available from Thursday 16th April at our partner company Fordthorne Transit Centre to help essential key workers stay mobile. Please note, your Volvo will still be worked on by a fully trained Volvo technician at this temporary location.

To keep both our staff and customers safe, we are operating with a smaller team, reduced opening hours 9am-4pm Monday to Friday, and pre-booked appointments only. We are also not providing courtesy vehicles or any customer waiting area at this time. Please do not make an unnecessary journey to see us if you haven’t had an appointment confirmed and we may ask for proof of your key worker status. To book or enquire, please email Nerys Jenkins and Greta Sullivan on nerys.jenkins@fordthorne.co.uk and greta.sullivan@fordthorne.co.uk

What happens if I had a MOT or Service booked?

Secretary of State for Transport Grant Shapps announced that “given the circumstances I’m granting an MOT temporary exemption so that if your MOT is due from 30th March 2020 you will automatically receive a SIX-month extension. However, you must still keep your car in a roadworthy condition and garages will remain open if you need repairs.”

We will endeavour to get your vehicle re booked in as soon as we reopen.

Motability customer queries

Motability have put together an extensive list of FAQs on their website which we hope will answer all questions regarding your situation. You can find them here: https://news.motability.co.uk/scheme-news/updates-from-the-motability-scheme-regarding-covid-19-coronavirus/

Am I able to buy a car online?

Yes, the whole process of buying a car can be completed online (except activation/contract signing). Please visit this link https://www.volvocars.com/uk/buy/shop/order-online to begin your purchase. You can reserve a new car via this link and can also reserve a used car if needs be by emailing info@volvocarscardiff.co.uk

How would I sign contracts for a new/used car without coming into the showroom?

We don’t have the facility to sign finance contracts off premises so will need to signed in the showroom prior to you collecting your car.

When will test drives be available again?

There is no definitive answer to when we will able to allow Test Drives, but it shall at the earliest and safest convenience and announced on our website and social channels.

The warranty on my car expires soon before I am able to get it serviced, what should I do?

If you have any current faults on your vehicle then please log this with Volvo UK. If we service your car after warranty period due to a cancelled appointment and we find a defect then will look to approach Volvo for some flexibility in the current circumstances.

Will a new/used car be delivered to my home address if purchased online?

We would not able to deliver the car to you directly. Your new vehicle will need to be collected from our showroom when we are open. (VOLVO)

Are your phone lines still open?

We would recommend you either contact us on social media, or fill out a relevant enquiry form on the website where one of our team will get back to you as soon as possible. Phone lines are open but due to staffing levels and accessibility, you may not get through to an adviser. Voicemails are currently not accessible.

What is the best way of contacting Volvo Cars Cardiff?

The best way of contacting us is via our social media channels or via our website contact us page https://www.volvocarscardiff.co.uk/contact-us-2/

I make monthly payments on my car will this be affected, and where can I get support?

If you have finance concerns, it is best contact the Finance company that the query relates to, such as Santander whose online link https://www.santanderconsumer.co.uk/manage-your-account/ allows customers to view their account and answer any questions about finance agreement such as payment break, handing a car back and being unable to pay.

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